BIFF: Quick Responses to High-Conflict People

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  • BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email, and Social Media Meltdowns
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  • Author of BIFF, BIll Eddy, visiting BIFF's restaurant in Toronto (with a copy of BIFF, of course).

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Chapter One
High-Conflict People and Blamespeak

Chapter Two
Writing a BIFF Response

Chapter Three
Avoid Admonishments, Advice and Apologies

Chapter Four
BIFFs for Friends and Family (and Ex’s)

Chapter Five

Chapter Six
In the Workplace

Chapter Seven
Business and Professions

Chapter Eight
Organizations and Governments

Chapter Nine

Chapter Ten
Coaching for BIFF Responses

Chapter Eleven
You Decide...

About the Author

Product Videos

A BIFF Response Works! 05:18

Are you burned out by hostile emails, rude texts and social media attacks? A BIFF Response (sm) is Brief, Informative, Friendly and Firm. It helps you get back in control and feel good doing it! Get the full video and learn more at .

  • A BIFF Respons...
    Are you burned out by hostile emails, rude texts and social me...
  • New Ways for F...
    Bill Eddy provides an in depth introduction into this proven m...

Other Details

978-1-936268-72-6 paperback:
0.60 LBS
Calculated at checkout

Product Description

A BIFF response helps us communicate in this age of rapid change and instant communication, and in a society with a growing Culture of Blame and Disrespect. Managing your responses to high-conflict emails, texts, letters, and social media meltdowns is imperative, according to author Bill Eddy.

A BIFF response can be applied in any communication anywhere – on the Internet, in a letter or in person. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors and others anywhere in your life. BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely – while being reasonable in return.

Brief | Informative | Friendly | Firm

A BIFF response is easy to remember, but hard to do. It takes practice! This little book gives over 20 examples of BIFF responses for all areas of life – plus additional tips to help you deal with high-conflict people anywhere. See if you can do a BIFF! Not everyone can!

An all-new chapter on coaching others to use BIFF responses is included!

Purchase e-book here. You will be re-directed to our secure partner,

Author Info

Bill Eddy is a lawyer, therapist, mediator and the President of High Conflict Institute. He developed the “High Conflict Personality” theory (HCP Theory) and has become an international expert on managing disputes involving high conflict personalities and personality disorders. He provides training on this subject to lawyers, judges, mediators, managers, human resource professionals, businesspersons, healthcare administrators, college administrators, homeowners’ association managers, ombudspersons, law enforcement, therapists and others. He has been a speaker and trainer in over 25 states, several provinces in Canada, Australia, France and Sweden.

As an attorney, Bill is a Certified Family Law Specialist in California and the Senior Family Mediator at the National Conflict Resolution Center in San Diego. Prior to becoming an attorney in 1992, he was a Licensed Clinical Social worker with twelve years’ experience providing therapy to children, adults, couples and families in psychiatric hospitals and outpatient clinics. He has taught Negotiation and Mediation at the University of San Diego School of Law for six years and he is on the part-time faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law and the National Judicial College. He is the author of numerous articles and several books, including:

BIFF:  Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns
High Conflict People in Legal Disputes
It’s All YOUR Fault! 12 Tips for Managing People Who Blame Others for Everything
SPLITTING: Protecting Yourself While Divorcing Someone with Borderline or Narcissistic Personality Disorder
It’s All Your Fault at Work
Future of Family Court
Don’t Alienate the Kids
Splitting America

He is also the developer of the New Ways for Families method of managing potentially high conflict families in and out of family court and the New Ways for Work method for managing potentially high conflict employees.

Words of praise from those who use BIFF

BIFF is the book I have all my Coparent Counseling clients read. It sets just the right tone, helping parents develop skills that can immediately reduce conflict and encourage cooperation. Bill Eddy has provided, in BIFF, an essential tool in helping coparents learn to communicate effectively. While it is targeted at High Conflict parents, the book is useful for all who want to coparent with increased cooperation and minimal conflict. BIFF is an helpful addition to any practitioner’s toolbox. The book presents crucial concepts that clients at all levels can understand and put into practice.

—Kevin Chafin, MA LPC - Mediator and Counselor