Managing High Conflict People in Healthcare

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Downloadable mp3 audio. This is not a CD. If you prefer this product on CD, please contact us at 1-888-986-4665 or

Healthcare is an area ripe for high-conflict disputes because High Conflict People are looking for a Target of Blame; and doctors, nurses, other healthcare professionals, hospitals & clinics are easy targets for high-conflict people. Includes the C.A.R.S. method of conflict resolution. This session is for anyone working in healthcare.

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Bill Eddy, LCSW, Esq., is a lawyer, therapist, mediator and the President of High Conflict Institute. He is an international expert on managing disputes involving high conflict personalities and personality disorders in court. Eddy is a Certified Family Law Specialist in California and the Senior Family Mediator at the National Conflict Resolution Center in San Diego. Previously, Eddy was a Licensed Clinical Social Worker providing therapy in psychiatric hospitals and outpatient clinics. He is on the faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law and the National Judicial College.